Ankh Pets

1. Who we are
ANKH PETS LTD is a private limited company, registered in England and Wales with company number 12397366 . We are a U.K based - Family Run Business.. Ankh Pets Ltd is not the manufacturer of the products available on this website. We work closely with the manufacturers to provide accurate up to date product information on our website. Please read the labels on the products before use.

2. Using the website

• The content on this website is not aimed at substituting veterinary advice, and information on products is not designed to treat, cure or prevent diseases. Ankh Pets Ltd accepts no liability for any inaccuracies stated on the packaging.
  
• We do our best to ensure that all information we provide on our website about our products is correct and complete at the time of the last update to the relevant page but we do not promise that it will be correct and complete.
  
• We aim to update our website regularly, and may change the content at any time. Use of our website is free and we take steps to ensure it is available to all permitted users. From time to time we may restrict access to some or all parts of our website.
  
• Users of this website must be 18 years and over.
  

3. Online account/registered users

• Certain areas of our website may be reserved for registered users. Additional terms may apply to those areas, such as specific acceptable use policies or specific terms for buying products.
  
• If you are a registered user, please make sure any information you provide to us is up-to-date and accurate, and let us know of any changes as soon as you can.
  
• You will be responsible for keeping your user name and password confidential and secure and for all use made of your account. Please notify us immediately if you become aware of any unauthorised use or other security breach and always ensure you close your browser at the end of each session. We are not responsible for any losses, damages or delays that were not directly caused by a breach on our part. You may not transfer any rights we grant you as a registered user to anyone else.
  
• Ankh Pets Ltd reserves the right to refuse services or terminate any user accounts.
  

4. If you place an order for a product through our website
(a) You will need to create an account and log in with your allocated password.
(b) Select the product you wish to purchase and enter the requested information.
(c) Check variable information like pricing/packaging size. We reserve the right to correct any errors in information without any liability to you.
(d) Make sure you read and understand our terms and conditions - you will be asked to tick to accept these terms online.
(e) Review your order - you can identify and correct input errors before you place your order by using the "back" button on your browser and reviewing and correcting the information you have submitted as necessary.
(f) Please note that currency of transactions must be paid with British Pound Sterling.
(g) When you place an order, we will generate an order confirmation as an acknowledgment that we have received your order. Our acceptance of your offer to purchase our product is at the point of dispatch.

5. Copy rights
The design and content of our website, and the material published on it, is protected by copyright and is owned by us and our licensors. All rights are reserved. We or our licensors retain the exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction of our website by any means and in any form.

6. Cookies
We use cookies on our website. The website will use cookies to collate information such as the number of visitors, your browser type and operating system, and a general understanding on how the customers use the website. The use of cookies and other tracking technologies does not involve the collection of personal information. Cumulative cookie data can be shared with third parties.

7. Privacy Policy
If you use our online payment facility, PayPal secure the process and Ankh Pets Ltd does not have access or store any of the payment details you provide. The currency of transactions must be paid with British Pound Sterling. Ankh UK takes your privacy seriously. We will collect information from you if you:

• register to use our website; this will include your name, address, email address and telephone number. We may ask you to provide additional information about your business and preferences on a voluntary basis;
  
• place an order for products or services on our website, this will include your name (including business name), address, contact details (including telephone number and email address) and your payment details;
  
• provide your contact details to us when registering to use or accessing any product;
  
• contact us offline for example by telephone, email or post;
  
• visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies.
  

For more information please refer to Privacy Policy

8. Deliveries
delivery options FREE DELIVERY ON ALL UK ORDERS. We aim to dispatch all order received before 2.00pm on the same day once payment is received. Estimate delivery date 1-3 working days. We will keep you fully updated by email (or you can login to your account on the website at any time to check the status of your order, www.ankhuk.co.uk). For more information please refer to Deliveries.

• Risk of damage to or loss of the goods shall pass to you upon delivery. Once goods have been signed for, you must notify us of any shortage, damage or fault as soon as is reasonably possible.
  
• If the goods have been received in good condition, the company does not accept any liability for damages caused to the product in subsequent transfers. It is the responsibility of the purchaser to ensure that the product is redistributed in the same condition that it was received.
  
• Customers must not repackage the products for resale. Any resale must include the original packaging of products.
  
• Whilst we endeavour to meet delivery expectations, reputable couriers handle our deliveries and Ankh Pets Ltd is not liable for any costs, damages or losses resulting from failing to meet any delivery dates or times.
  
• Ankh Pets Ltd reserves the right to cancel the purchase contract at any time before the delivery of goods.
  
• Ankh Pets Ltd reserves the right to charge a handling and repackaging fee should the customer order products in error.
  

Cancellation of an order is only accepted before it has been processed and dispatched. Please contact us by telephone and confirm via email. Once the order has been dispatched, no cancellation is accepted.

9. Returns
The purchaser shall inspect all goods upon receipt and immediately notify Ankh Pets Ltd of any defects or damage. If goods are not declared damaged on receipt they must be returned in their original condition and the purchaser incurs the cost of return. Any returns must be arranged within 14 days of receiving the products.

• It will be your responsibility to return all goods in the same condition as they were upon delivery.
  
• Goods received damaged will be replaced or a credit note issued according to your wishes, including the cost of return postage, when we have received the item(s).
  
• Shipping cost is non-refundable and you are responsible to pay the delivery charges due for items returned for refund.
  
• We reserve the right to deduct from the refund any charges necessary for packaging/re-packaging, of any goods returned not in the same condition as upon delivery. We are entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.
  

Ankh Pets Ltd reserves the right to amend policies and terms and conditions at any time.